POST & PACKAGING

Delivery is calculated at checkout based on the weight of your order, and is based on Royal Mail Special delivery prices. The average postage cost is between £6-£9.

All orders are carefully despatched in protective packaging and sent by courier on a next day delivery basis. Some postcodes may take an extra day. A signature is required upon receipt. If you are not available to sign for your delivery, the courier will leave a calling card detailing re-delivery or collection instructions.

AVAILABILITY AND DESPATCH

We take pride in the way we buy our jewellery, enabling us to supply most of our website range from stock, therefore, we will endeavour to have your order delivered to you within 5 working days.

Orders received between Thursday afternoon and Monday evening are normally despatched on a Tuesday. Orders received between Tuesday and Thursday morning are despatched on a Thursday.

INSURANCE

Our courier service includes insurance which covers loss and damage up to the value of £500.00. For larger orders, we use the Royal Mail Special Delivery service. Overseas deliveries are sent by Royal Mail's International Signed For service, with insurance.

SECURE PAYMENT ONLINE

Prices are shown in pounds sterling and we accept payment by most major credit and debit cards.
Your card transaction is securely handled by Protx. We only release the payment once your order is ready for posting. This ensures a secure and safe shopping environment for you.

Placing an order online with Simply925 is completely safe.

ORDERING BY POST

We can also accept payment by cheque. Cheques should be crossed and made payable to Simply 925 Ltd.

Browse the website and select your items, then print the contents of your shopping cart and post it along with your cheque to:

Simply 925 Ltd
Unit 5/6
Old Mill Industrial Estate
Station Road
Bruton
Somerset
BA10 0EH

Please note, your order cannot be despatched until payment has been cleared.

CUSTOMER SATISFACTION AND RETURNS

In the rare instance that product is faulty (this should never happen as all our products are checked and packaged securely before shipment), we will refund your money or replace like for like. All refund requests must be made within 14 days of delivery.

We recommend that Royal Mail's Recorded or Special Delivery service is used for adequate insurance, in the event of loss or non delivery.
Please note that if we deem the jewellery to be misused or damaged after despatch, a refund or replacement will not be issued.

If goods are damaged on arrival, or you are not 100% happy with your order, please let us know via the Contact Us Page

This does not affect your statutory rights.

COMPLAINTS

Please write to us or use the Contact Us Page . We will acknowledge all complaints within 5 working days.
We will advise you how long we anticipate it will take to resolve the matter, and keep you informed at all times.

CUSTOMER SERVICES

If you have any questions or comments about an order or our products in general, please do not hesitate to let us know via the Contact Us Page
We will endeavour to respond to all enquiries within 5 working days

LOST, DAMAGED OR LATE PACKAGES

Although we make every effort to ensure that your order arrives on time, occasionally problems do arise! If your parcel doesn't arrive within 48 hours of your despatch notification, please do not hesitate to let us know. We can then track your parcel with the relevant courier.

Please let us know via the Contact Us Page

GEMSTONES

The majority of our range contains genuine gemstones or minerals, except those described as 'Style'. These items are extremely good quality and most of our customers can't differentiate them from the real thing apart from, of course, the price!

QUALITY

All jewellery carries the 925 stamp of quality.
Our jewellery undergoes a 100% quality inspection both upon receipt from our suppliers and before your order is despatched.

925 STERLING SILVER

Sterling silver is a precious metal and contains 92.5% silver.
92.5% is the legal standard of purity set by the Assay offices in Britain and used for most silver jewellery all over the world.
Pure silver jewellery is too soft to be practical, so to strengthen the silver and make it durable to wear as jewellery, it is often alloyed with small amounts of copper(7.5%).
The 925 mark denotes the piece is made from sterling silver.

BRITANNIA SILVER

Britannia silver is an alloy of silver containing 95.84% silver, with the balance usually copper. Most of our photoframes are Britannia Silver and hallmarked accordingly.

HALLMARKING

By purchasing goods on a trade basis from our website, the buyer acknowledges that it is their responsibility to hallmark any qualifying silver items before retailing within the UK.

Individual silver items weighing less than 7.78 grams do not require a UK hallmark.